Refund policy

Refund & Exchange Policy

Diamond Sales – No Exchange, No Return, No Refund Policy

At Diamond Sales, we take pride in offering high-quality products at the best possible prices. In order to maintain our competitive pricing and pass maximum value directly to our customers, we operate with a strict “No Exchange, No Return, No Refund” policy.

Once a product is purchased, it cannot be exchanged, returned, or refunded under any circumstances, except in the rare case of a manufacturing defect or an error in the order caused by us.

Why This Policy?

  • Best Prices Every Day – By avoiding the extra costs involved in exchanges and returns, we are able to keep our prices lower for everyone.

  • Fresh & Unused Stock – All customers receive brand new, unused products — returns can affect hygiene and product quality.

  • Fast & Efficient Service – This policy allows us to streamline operations so your orders are processed and delivered faster.

 

Exceptions
We will only accept a return or exchange if:

 

  • You have received the wrong item or size different from what you ordered.

  • The product has a genuine manufacturing defect.

In such cases:

  1. You must inform us within 48 hours of receiving your order.

  2. Proof of purchase and clear photos/videos of the issue are required.

  3. The customer must send the product back to us at their own cost, even if the exchange is due to our mistake, because we do not have a parcel pick-up service.

  4. Once we receive and verify the product, we will send the replacement at no extra cost to you.

 

Contact Us
If you have any queries about your order, please contact our Customer Service team:

 

  • Email: Diamondsalesdelhi@gmail.com

  • Phone: +91-9971500129

  • Hours: Monday to Friday, 9 AM – 5 PM (IST)

Note: By placing an order with Diamond Sales, you agree to the terms of this No Exchange, No Return, No Refund Policy.